diff --git a/src/app/core/layout/store-layout/store-header/immersive-store-header.component.html b/src/app/core/layout/store-layout/store-header/immersive-store-header.component.html
index 3904be6..3930a15 100644
--- a/src/app/core/layout/store-layout/store-header/immersive-store-header.component.html
+++ b/src/app/core/layout/store-layout/store-header/immersive-store-header.component.html
@@ -49,14 +49,17 @@
           </form>
         }
 
-        @if (ticketsMenu(); as menu) {
-          <app-button
-            variant="secondary"
-            hostClass="immersive-header__tickets"
-            (click)="ticketsClick.emit()"
-          >
-            {{ menu.label }}
-          </app-button>
+        @if (!showHero()) {
+          @if (ticketsMenu(); as menu) {
+            <app-button
+              variant="secondary"
+              hostClass="immersive-header__tickets"
+              data-testid="store-header-tickets"
+              (click)="ticketsClick.emit()"
+            >
+              {{ menu.label }}
+            </app-button>
+          }
         }
 
         @if (displayCart()) {
diff --git a/src/app/core/layout/store-layout/store-layout.component.spec.ts b/src/app/core/layout/store-layout/store-layout.component.spec.ts
index 3598bdb..32f956d 100644
--- a/src/app/core/layout/store-layout/store-layout.component.spec.ts
+++ b/src/app/core/layout/store-layout/store-layout.component.spec.ts
@@ -305,6 +305,33 @@ describe('StoreLayoutComponent', () => {
     expect(element.querySelector('app-cart-icon')).not.toBeNull();
   });
 
+  it('keeps tickets in the immersive account dropdown while hiding its root action', () => {
+    const authService = TestBed.inject(AuthService);
+    (authService.isAuthenticated as any).set(true);
+    (authService.user as any).set({
+      id: 1,
+      nombre_apellido: 'Ada Lovelace',
+      email: 'ada@example.com',
+    });
+    tenantState.set({ ...tenant, header_type: 'immersive' });
+
+    const fixture = TestBed.createComponent(StoreLayoutComponent);
+    fixture.detectChanges();
+
+    const element = fixture.nativeElement as HTMLElement;
+    expect(element.querySelector('[data-testid="store-header-tickets"]')).toBeNull();
+
+    element.querySelector<HTMLButtonElement>('app-icon-button[variant="user"] button')?.click();
+    fixture.detectChanges();
+
+    expect(element.querySelector('[data-testid="user-dropdown-account.tickets"]')).not.toBeNull();
+
+    (fixture.componentInstance as any).isHomeRoute.set(false);
+    fixture.detectChanges();
+
+    expect(element.querySelector('[data-testid="store-header-tickets"]')).not.toBeNull();
+  });
+
   it('shows immersive categories below the header and navigates on selection', () => {
     tenantState.set({
       ...tenant,
@@ -708,7 +735,7 @@ describe('StoreLayoutComponent', () => {
     expect(
       compiled.querySelector('[data-testid="user-dropdown-account.purchases"]'),
     ).not.toBeNull();
-    expect(compiled.querySelector('[data-testid="user-dropdown-account.tickets"]')).toBeNull();
+    expect(compiled.querySelector('[data-testid="user-dropdown-account.tickets"]')).not.toBeNull();
     expect(router.navigate).not.toHaveBeenCalled();
   });
 
@@ -783,7 +810,7 @@ describe('StoreLayoutComponent', () => {
 
     expect(profileLink?.getAttribute('href')).toBe('/mi-cuenta/datos-personales');
     expect(purchasesLink?.getAttribute('href')).toBe('/mi-cuenta/compras');
-    expect(ticketsLink).toBeUndefined();
+    expect(ticketsLink?.getAttribute('href')).toBe('/mi-cuenta/tickets');
     expect(logoutButton).toBeDefined();
 
     logoutButton!.click();
diff --git a/src/app/core/layout/store-layout/store-layout.component.ts b/src/app/core/layout/store-layout/store-layout.component.ts
index 7ebd321..23a53be 100644
--- a/src/app/core/layout/store-layout/store-layout.component.ts
+++ b/src/app/core/layout/store-layout/store-layout.component.ts
@@ -211,10 +211,12 @@ export class StoreLayoutComponent implements OnInit {
 
     const profile = accountMenu.submenues.find((menu) => menu.code === 'account.profile');
     const purchases = accountMenu.submenues.find((menu) => menu.code === 'account.purchases');
+    const tickets = accountMenu.submenues.find((menu) => menu.code === 'account.tickets');
 
     return [
       ...(profile ? [{ ...accountMenu, route: profile.route }] : []),
       ...(purchases ? [purchases] : []),
+      ...(tickets ? [tickets] : []),
     ];
   });