diff --git a/app/Domains/Tenant/Models/Tenant.php b/app/Domains/Tenant/Models/Tenant.php
index 7c6938f..e575def 100644
--- a/app/Domains/Tenant/Models/Tenant.php
+++ b/app/Domains/Tenant/Models/Tenant.php
@@ -52,6 +52,7 @@ use Illuminate\Support\Facades\Schema;
     'checkout_editing_policy',
     'display_cart_item_images',
     'scanner_category_validation_enabled',
+    'allow_ticket_refund',
     'allow_ticket_total_refund',
     'allow_ticket_partial_refund',
     'ticket_partial_refund_percentage',
@@ -75,6 +76,7 @@ class Tenant extends Model
         'checkout_editing_policy' => CartEditingPolicy::Disabled->value,
         'display_cart_item_images' => true,
         'scanner_category_validation_enabled' => true,
+        'allow_ticket_refund' => false,
         'allow_ticket_total_refund' => false,
         'allow_ticket_partial_refund' => false,
         'ticket_partial_refund_percentage' => 0,
@@ -114,12 +116,14 @@ class Tenant extends Model
 
     public function allow_refund(): bool
     {
-        return (bool) $this->allow_ticket_total_refund || $this->allow_partial_refund();
+        return (bool) $this->allow_ticket_refund
+            && ((bool) $this->allow_ticket_total_refund || $this->allow_partial_refund());
     }
 
     public function allow_partial_refund(): bool
     {
-        return (bool) $this->allow_ticket_partial_refund
+        return (bool) $this->allow_ticket_refund
+            && (bool) $this->allow_ticket_partial_refund
             && $this->ticket_partial_refund_percentage !== null
             && (float) $this->ticket_partial_refund_percentage > 0;
     }
@@ -157,6 +161,7 @@ class Tenant extends Model
             'checkout_editing_policy' => CartEditingPolicy::class,
             'display_cart_item_images' => 'boolean',
             'scanner_category_validation_enabled' => 'boolean',
+            'allow_ticket_refund' => 'boolean',
             'allow_ticket_total_refund' => 'boolean',
             'allow_ticket_partial_refund' => 'boolean',
             'ticket_partial_refund_percentage' => 'decimal:2',
diff --git a/app/Domains/Tenant/Requests/StoreTenantRequest.php b/app/Domains/Tenant/Requests/StoreTenantRequest.php
index c7bfef5..2dc435b 100644
--- a/app/Domains/Tenant/Requests/StoreTenantRequest.php
+++ b/app/Domains/Tenant/Requests/StoreTenantRequest.php
@@ -117,6 +117,7 @@ class StoreTenantRequest extends FormRequest
             ],
             'display_cart_item_images' => ['sometimes', 'boolean'],
             'scanner_category_validation_enabled' => ['sometimes', 'boolean'],
+            'allow_ticket_refund' => ['sometimes', 'boolean'],
             'allow_ticket_total_refund' => ['sometimes', 'boolean'],
             'allow_ticket_partial_refund' => ['sometimes', 'boolean'],
             'ticket_partial_refund_percentage' => [
diff --git a/app/Domains/Tenant/Requests/UpdateTenantRequest.php b/app/Domains/Tenant/Requests/UpdateTenantRequest.php
index 8c11cef..4acc110 100644
--- a/app/Domains/Tenant/Requests/UpdateTenantRequest.php
+++ b/app/Domains/Tenant/Requests/UpdateTenantRequest.php
@@ -138,6 +138,7 @@ class UpdateTenantRequest extends FormRequest
             ],
             'display_cart_item_images' => ['sometimes', 'boolean'],
             'scanner_category_validation_enabled' => ['sometimes', 'boolean'],
+            'allow_ticket_refund' => ['sometimes', 'boolean'],
             'allow_ticket_total_refund' => ['sometimes', 'boolean'],
             'allow_ticket_partial_refund' => ['sometimes', 'boolean'],
             'ticket_partial_refund_percentage' => [
diff --git a/app/Domains/Tenant/Resources/TenantResource.php b/app/Domains/Tenant/Resources/TenantResource.php
index b005f40..1b94e48 100644
--- a/app/Domains/Tenant/Resources/TenantResource.php
+++ b/app/Domains/Tenant/Resources/TenantResource.php
@@ -87,6 +87,7 @@ class TenantResource extends JsonResource
             'checkout_editing_policy' => CartEditingPolicyResource::make($this->checkout_editing_policy),
             'display_cart_item_images' => $this->display_cart_item_images,
             'scanner_category_validation_enabled' => $this->scanner_category_validation_enabled,
+            'allow_ticket_refund' => $this->allow_ticket_refund,
             'allow_ticket_total_refund' => $this->allow_ticket_total_refund,
             'allow_ticket_partial_refund' => $this->allow_ticket_partial_refund,
             'ticket_partial_refund_percentage' => $this->ticket_partial_refund_percentage,
diff --git a/app/Domains/Ticket/Services/AdminAppTicketService.php b/app/Domains/Ticket/Services/AdminAppTicketService.php
index 3717500..46a1cde 100644
--- a/app/Domains/Ticket/Services/AdminAppTicketService.php
+++ b/app/Domains/Ticket/Services/AdminAppTicketService.php
@@ -141,12 +141,12 @@ class AdminAppTicketService
         $remainingItemAmount = max(0.0, round($itemTotal - $itemRefundedAmount, 2));
 
         $total = null;
-        if ($tenant->allow_ticket_total_refund && $unitPrice <= $remainingItemAmount) {
+        if ($tenant->allow_refund() && $tenant->allow_ticket_total_refund && $unitPrice <= $remainingItemAmount) {
             $total = number_format($unitPrice, 2, '.', '');
         }
 
         $partial = null;
-        if ($tenant->allow_partial_refund()) {
+        if ($tenant->allow_refund() && $tenant->allow_partial_refund()) {
             $partialAmount = $this->refundAmount($purchaseItem, $tenant, 'partial');
             if ($partialAmount <= $remainingItemAmount) {
                 $partial = number_format($partialAmount, 2, '.', '');
@@ -214,8 +214,8 @@ class AdminAppTicketService
     private function ensureRefundIsAllowed(Tenant $tenant, string $refundType): void
     {
         $isAllowed = match ($refundType) {
-            'partial' => $tenant->allow_partial_refund(),
-            'total' => (bool) $tenant->allow_ticket_total_refund,
+            'partial' => $tenant->allow_refund() && $tenant->allow_partial_refund(),
+            'total' => $tenant->allow_refund() && (bool) $tenant->allow_ticket_total_refund,
         };
 
         if (! $isAllowed) {
diff --git a/database/migrations/2026_09_11_010000_add_ticket_refund_master_toggle_to_tenants_table.php b/database/migrations/2026_09_11_010000_add_ticket_refund_master_toggle_to_tenants_table.php
new file mode 100644
index 0000000..e831d5e
--- /dev/null
+++ b/database/migrations/2026_09_11_010000_add_ticket_refund_master_toggle_to_tenants_table.php
@@ -0,0 +1,34 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('tenants', function (Blueprint $table): void {
+            $table->boolean('allow_ticket_refund')
+                ->default(false)
+                ->after('scanner_category_validation_enabled');
+        });
+
+        DB::table('tenants')
+            ->where('allow_ticket_total_refund', true)
+            ->orWhere(function ($query): void {
+                $query
+                    ->where('allow_ticket_partial_refund', true)
+                    ->where('ticket_partial_refund_percentage', '>', 0);
+            })
+            ->update(['allow_ticket_refund' => true]);
+    }
+
+    public function down(): void
+    {
+        Schema::table('tenants', function (Blueprint $table): void {
+            $table->dropColumn('allow_ticket_refund');
+        });
+    }
+};
diff --git a/tests/Feature/Tenant/TenantRefundConfigurationTest.php b/tests/Feature/Tenant/TenantRefundConfigurationTest.php
index b50304a..6091bbb 100644
--- a/tests/Feature/Tenant/TenantRefundConfigurationTest.php
+++ b/tests/Feature/Tenant/TenantRefundConfigurationTest.php
@@ -18,12 +18,14 @@ class TenantRefundConfigurationTest extends TestCase
     {
         $tenant = $this->createTenant('refund-defaults');
 
+        $this->assertFalse($tenant->allow_ticket_refund);
         $this->assertFalse($tenant->allow_ticket_total_refund);
         $this->assertFalse($tenant->allow_ticket_partial_refund);
         $this->assertSame('0.00', $tenant->ticket_partial_refund_percentage);
 
         $this->getJson("/api/tenants/{$tenant->codigo}")
             ->assertOk()
+            ->assertJsonPath('data.allow_ticket_refund', false)
             ->assertJsonPath('data.allow_ticket_total_refund', false)
             ->assertJsonPath('data.allow_ticket_partial_refund', false)
             ->assertJsonPath('data.ticket_partial_refund_percentage', '0.00');
@@ -34,17 +36,20 @@ class TenantRefundConfigurationTest extends TestCase
         $tenant = $this->createTenant('refund-update');
 
         $this->putJson("/api/tenants/{$tenant->codigo}", [
+            'allow_ticket_refund' => true,
             'allow_ticket_total_refund' => true,
             'allow_ticket_partial_refund' => true,
             'ticket_partial_refund_percentage' => 25.50,
         ])
             ->assertOk()
+            ->assertJsonPath('data.allow_ticket_refund', true)
             ->assertJsonPath('data.allow_ticket_total_refund', true)
             ->assertJsonPath('data.allow_ticket_partial_refund', true)
             ->assertJsonPath('data.ticket_partial_refund_percentage', '25.50');
 
         $this->assertDatabaseHas('tenants', [
             'id' => $tenant->id,
+            'allow_ticket_refund' => true,
             'allow_ticket_total_refund' => true,
             'allow_ticket_partial_refund' => true,
             'ticket_partial_refund_percentage' => 25.50,
@@ -64,6 +69,7 @@ class TenantRefundConfigurationTest extends TestCase
     public function test_tenant_allow_refund_logic(): void
     {
         $tenant = new Tenant([
+            'allow_ticket_refund' => false,
             'allow_ticket_total_refund' => false,
             'allow_ticket_partial_refund' => false,
             'ticket_partial_refund_percentage' => 0,
@@ -83,6 +89,10 @@ class TenantRefundConfigurationTest extends TestCase
 
         // Partial refund enabled and percentage is set
         $tenant->ticket_partial_refund_percentage = 25.50;
+        $this->assertFalse($tenant->allow_refund());
+        $this->assertFalse($tenant->allow_partial_refund());
+
+        $tenant->allow_ticket_refund = true;
         $this->assertTrue($tenant->allow_refund());
         $this->assertTrue($tenant->allowRefund());
         $this->assertTrue($tenant->allow_refund);
@@ -101,6 +111,13 @@ class TenantRefundConfigurationTest extends TestCase
         $tenant->ticket_partial_refund_percentage = 50.00;
         $this->assertTrue($tenant->allow_refund());
         $this->assertTrue($tenant->allow_partial_refund());
+
+        $tenant->allow_ticket_refund = false;
+        $this->assertFalse($tenant->allow_refund());
+        $this->assertFalse($tenant->allow_partial_refund());
+        $this->assertTrue($tenant->allow_ticket_total_refund);
+        $this->assertTrue($tenant->allow_ticket_partial_refund);
+        $this->assertSame('50.00', $tenant->ticket_partial_refund_percentage);
     }
 
     private function createTenant(string $code): Tenant
diff --git a/tests/Feature/Ticket/AdminAppTicketControllerTest.php b/tests/Feature/Ticket/AdminAppTicketControllerTest.php
index f7b5ee4..a933388 100644
--- a/tests/Feature/Ticket/AdminAppTicketControllerTest.php
+++ b/tests/Feature/Ticket/AdminAppTicketControllerTest.php
@@ -100,7 +100,10 @@ class AdminAppTicketControllerTest extends TestCase
             ->assertJsonPath('data.0.can_refund', false);
 
         // Total refund allowed
-        $tenant->update(['allow_ticket_total_refund' => true]);
+        $tenant->update([
+            'allow_ticket_refund' => true,
+            'allow_ticket_total_refund' => true,
+        ]);
         $this->getJson('/api/v1/adminapp/tenant/tickets')
             ->assertOk()
             ->assertJsonPath('data.0.allow_refund', true)
@@ -108,6 +111,7 @@ class AdminAppTicketControllerTest extends TestCase
 
         // Partial refund allowed with percentage set
         $tenant->update([
+            'allow_ticket_refund' => true,
             'allow_ticket_total_refund' => false,
             'allow_ticket_partial_refund' => true,
             'ticket_partial_refund_percentage' => 20.00,
@@ -117,6 +121,17 @@ class AdminAppTicketControllerTest extends TestCase
             ->assertJsonPath('data.0.allow_refund', true)
             ->assertJsonPath('data.0.can_refund', true);
 
+        // Master toggle disabled while preserving the partial refund preference
+        $tenant->update(['allow_ticket_refund' => false]);
+        $this->getJson('/api/v1/adminapp/tenant/tickets')
+            ->assertOk()
+            ->assertJsonPath('data.0.allow_refund', false)
+            ->assertJsonPath('data.0.can_refund', false);
+        $this->assertTrue($tenant->fresh()->allow_ticket_partial_refund);
+        $this->assertSame('20.00', $tenant->fresh()->ticket_partial_refund_percentage);
+
+        $tenant->update(['allow_ticket_refund' => true]);
+
         // Partial refund enabled but percentage is 0
         $tenant->update([
             'ticket_partial_refund_percentage' => 0,
@@ -162,7 +177,10 @@ class AdminAppTicketControllerTest extends TestCase
     public function test_it_totally_refunds_a_ticket_when_the_tenant_allows_it(): void
     {
         $tenant = $this->createTenant('ticket-total-refund');
-        $tenant->update(['allow_ticket_total_refund' => true]);
+        $tenant->update([
+            'allow_ticket_refund' => true,
+            'allow_ticket_total_refund' => true,
+        ]);
         $admin = $this->createAdminAppUser($tenant);
         $this->grantTicketsMenu($tenant);
         Sanctum::actingAs($admin);
@@ -184,6 +202,7 @@ class AdminAppTicketControllerTest extends TestCase
     {
         $tenant = $this->createTenant('ticket-partial-refund');
         $tenant->update([
+            'allow_ticket_refund' => true,
             'allow_ticket_partial_refund' => true,
             'ticket_partial_refund_percentage' => 25.50,
         ]);
@@ -239,6 +258,7 @@ class AdminAppTicketControllerTest extends TestCase
     {
         $tenant = $this->createTenant('ticket-calc-both');
         $tenant->update([
+            'allow_ticket_refund' => true,
             'allow_ticket_total_refund' => true,
             'allow_ticket_partial_refund' => true,
             'ticket_partial_refund_percentage' => 30.00,
@@ -258,6 +278,7 @@ class AdminAppTicketControllerTest extends TestCase
     {
         $tenant = $this->createTenant('ticket-calc-total');
         $tenant->update([
+            'allow_ticket_refund' => true,
             'allow_ticket_total_refund' => true,
             'allow_ticket_partial_refund' => false,
         ]);
@@ -276,6 +297,7 @@ class AdminAppTicketControllerTest extends TestCase
     {
         $tenant = $this->createTenant('ticket-calc-insufficient');
         $tenant->update([
+            'allow_ticket_refund' => true,
             'allow_ticket_total_refund' => true,
             'allow_ticket_partial_refund' => true,
             'ticket_partial_refund_percentage' => 50.00,
@@ -299,7 +321,10 @@ class AdminAppTicketControllerTest extends TestCase
     public function test_it_fails_calculating_refund_if_ticket_is_not_active(): void
     {
         $tenant = $this->createTenant('ticket-calc-inactive');
-        $tenant->update(['allow_ticket_total_refund' => true]);
+        $tenant->update([
+            'allow_ticket_refund' => true,
+            'allow_ticket_total_refund' => true,
+        ]);
         $admin = $this->createAdminAppUser($tenant);
         $this->grantTicketsMenu($tenant);
         Sanctum::actingAs($admin);
@@ -316,8 +341,14 @@ class AdminAppTicketControllerTest extends TestCase
     {
         $tenantA = $this->createTenant('ticket-calc-a');
         $tenantB = $this->createTenant('ticket-calc-b');
-        $tenantA->update(['allow_ticket_total_refund' => true]);
-        $tenantB->update(['allow_ticket_total_refund' => true]);
+        $tenantA->update([
+            'allow_ticket_refund' => true,
+            'allow_ticket_total_refund' => true,
+        ]);
+        $tenantB->update([
+            'allow_ticket_refund' => true,
+            'allow_ticket_total_refund' => true,
+        ]);
 
         $adminA = $this->createAdminAppUser($tenantA);
         $adminB = $this->createAdminAppUser($tenantB);
diff --git a/tests/Unit/Ticket/TicketTest.php b/tests/Unit/Ticket/TicketTest.php
index d473104..dc0b663 100644
--- a/tests/Unit/Ticket/TicketTest.php
+++ b/tests/Unit/Ticket/TicketTest.php
@@ -67,6 +67,7 @@ class TicketTest extends TestCase
     public function test_it_exposes_admin_action_capabilities(): void
     {
         $tenant = new Tenant([
+            'allow_ticket_refund' => true,
             'allow_ticket_total_refund' => true,
         ]);
         $active = (new Ticket)->setRelation('tenant', $tenant);